Payment and Cancellation Policy

Day trips

Day trips are paid full price at moment of booking.

Cancelation by Latitude Encounters

Latitude Encounters may cancel a trip for the following reasons. We will always contact you by email and do our best to speak to you in person if we need to cancel.

  1. Weather: Working in open ocean our trips are weather dependent, and your safety is our

    first concern. The Port Captain of Cabo San Lucas informs us each morning of the port conditions. The port captain has the ability to close or restrict navigation to certain types of boats due to weather and we must adhere to any restriction put in place. If our crew decided the weather is not appropriate to safely do our activity, they can cancel the trip even if the port is not closed. In this case we will reschedule your trip or provide a full refund.

  2. Not enough people onboard: We require a minimum of 3 people to run a trip. If we do not meet the minimum we will offer you a different date for your activity to be rescheduled or give you a full refund. If it looks like we will not have enough people our team will contact you a couple of days before the trip to let you know of this possibility of cancelation and will confirm the cancelation the day before the trip with a full refund. If you chose you would like to go out, you can pay the difference to cover the additional guests.

Cancelation by guest

  1. Cancelations for groups of 3 or more must be in writing with more than 72h notice for a full refund.

  2. Cancelations must be in writing with more than 48h notice for a full refund.

  3. Cancelations less than 48hrs will be charged at full price. However, if it’s possible for us we will do our best to reschedule you for another trip and if it doesn't affect our operations and we are able to sell your spot, we will transfer your payment to another date.

  4. No-shows are charged at full price. If due to some emergency or unforeseen circumstance, you can not make it to the trip or are running late, please let our team as soon as possible. We have a 30min maximum waiting time as of the scheduled meeting time.

  5. PRIVATE TRIPS: Cancelations must be received in writing 7 days before the scheduled trip. Cancelations with less than 7 days of anticipation will receive a 50% refund. Trips canceled with less than 48h notice will be charged at full price.

  6. If you arrive on your trip and appear to be intoxicated or under the influence of any alcohol or drugs you will not be permitted to board or participate in the activity and your payment will be forfeited.

Expeditions

The payment schedule for expeditions is as follows but subject to change depending on the time of reservation and the nature of the trip.

  • Payment 1: 25% deposit payment to confirm a spot

  • Payment 2: 50% payment due 4 months before the trip departure date

  • Payment 3: Final 25% payment due 60 days before the trip

Refunds

A 25% Deposit is non-refundable. However, if we are able to resell your spot we will be happy to give you credit for another Latitude trip.

> 90 days before the trip: payment 2 is refundable
< 60 days before the trip we can not issue any refund for any payment.

Private Expeditions

The payment schedule for expeditions is as follows but subject to change depending on the time of reservation and the nature of the trip.

  • Payment 1: 25% deposit payment to confirm and save dates

  • Payment 2: 50% payment due 90 days before the trip departure date

  • Payment 3: Final 25% payment due 60 days before the trip

Refunds

> 90 days before the trip: 50% of your deposit is refundable
< 90 days before the trip we can not issue any refund for any payment.

We highly recommend buying travel insurance before your trip.

Cancelation by Latitude Encounters

If Latitude Encounters must cancel an expedition for any reason we will inform you as soon as possible. Your payment will be fully refunded or transferred to another expedition of your preference.

Travel Insurance

For expeditions and multiple day trips we recommend buying travel insurance to avoid any inconvenience. There are plenty to choose from, we recommend DiveAssure: diveassure.com